Privacy Policy

1. Introduction

This Privacy Policy describes how rpgg ("we", "us", or "our") collects, uses, stores, protects, and shares personal information of users ("you" or "your") who access and use our online gaming platform at https://rpgg.cam. rpgg is committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights.

By creating an account and using rpgg services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of rpgg services immediately.

This Privacy Policy applies to all users of rpgg regardless of how you access our services, including through desktop browsers, mobile browsers, and any future mobile applications. This policy supplements and should be read in conjunction with our Terms and Conditions, which govern your use of rpgg services.

2. Information We Collect

rpgg collects various types of information to provide, maintain, improve, and secure our gaming services. The categories of personal data we collect include:

2.1 Account Registration Information

When you create an rpgg account, we collect personal identification details including your full legal name as it appears on your Indonesian national identity card (KTP), date of birth, gender, residential address (street address, city, province, postal code), valid email address, mobile phone number, and a username and password you create for accessing your account.

2.2 Identity Verification Documents

As part of our mandatory Know Your Customer (KYC) verification process, we collect copies of government-issued identification documents including your Indonesian national ID card (KTP) showing both front and back sides, proof of residential address such as recent utility bills or bank statements dated within the last three months, and a selfie photograph of you holding your KTP for identity confirmation.

2.3 Financial and Transaction Data

We collect information related to your financial transactions on rpgg including deposit and withdrawal amounts, payment method details (bank account numbers, e-wallet account identifiers), transaction dates and times, transaction histories, account balances, and payment processing information necessary to execute transfers with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).

2.4 Gaming Activity Data

We automatically collect data about your gaming activities including games played (slots, live casino, sports betting), bet amounts and outcomes, session durations and timestamps, game preferences and favorites, bonus claims and wagering progress, responsible gaming limit settings, and statistical gameplay patterns used for fraud detection and responsible gaming monitoring.

2.5 Technical and Device Information

When you access rpgg, we automatically collect technical data including your IP address and approximate geographic location derived from IP, device type and operating system (Windows, MacOS, iOS, Android), browser type and version, screen resolution and device specifications, referring website URLs, pages visited within rpgg platform, time spent on each page, and clickstream data showing navigation patterns.

2.6 Communication Records

We retain records of your communications with rpgg customer support including live chat transcripts, email correspondence, WhatsApp messages, support ticket submissions, feedback and survey responses, and any other voluntary communications you send to us.

Data Category	Purpose	Legal Basis
Identity Information	Account creation, age verification, KYC compliance	Legal obligation, contract performance
Contact Information	Account notifications, customer support, security alerts	Contract performance, legitimate interest
Financial Data	Processing deposits/withdrawals, fraud prevention	Contract performance, legal obligation
Gaming Activity	Service provision, responsible gaming monitoring	Contract performance, legal obligation
Technical Data	Platform security, fraud detection, service improvement	Legitimate interest, legal obligation

3. How We Use Your Information

rpgg uses the personal information we collect for the following specific purposes:

3.1 Service Provision and Account Management

We use your personal data to create and maintain your rpgg account, process your deposits and withdrawal requests, provide access to gaming products including slots, live casino, and sports betting markets, track your account balance and transaction history, apply bonuses and promotions to your account, and enable customer service interactions when you need assistance.

3.2 Legal Compliance and Verification

We use your information to verify your identity and confirm you meet the minimum age requirement of 21 years, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, prevent underage gambling and fraudulent account creation, fulfill tax reporting obligations where required by law, and respond to legal requests from law enforcement or regulatory authorities.

3.3 Security and Fraud Prevention

We analyze your data to detect suspicious account activity and potential fraud, identify patterns indicative of money laundering or criminal activity, prevent account takeover and unauthorized access attempts, monitor for bonus abuse and terms of service violations, protect rpgg systems and infrastructure from cyber attacks, and maintain the integrity of our gaming platform.

3.4 Responsible Gaming Protection

We use your gaming activity data to monitor for signs of problem gambling behavior, enforce responsible gaming limits you have set (deposit limits, session timers, loss limits), facilitate self-exclusion requests and cool-off periods, provide information about responsible gaming resources when patterns suggest concern, and comply with our duty of care obligations to Indonesian players.

3.5 Service Improvement and Analytics

We analyze aggregated and anonymized user data to understand game preferences and improve our product offerings, optimize platform performance and loading speeds, identify and fix technical issues and bugs, enhance user interface and navigation design, develop new features based on user behavior patterns, and conduct market research to better serve Indonesian players.

3.6 Marketing Communications (With Your Consent)

With your explicit consent, we may use your email address and phone number to send promotional offers, bonus announcements, and new game launches, tournament invitations and special event notifications, loyalty program updates and VIP tier information, and personalized recommendations based on your gaming preferences. You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

4. Data Sharing and Third-Party Disclosure

rpgg does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of third parties under specific circumstances:

4.1 Payment Processors and Financial Institutions

We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These institutions are bound by their own privacy policies and banking confidentiality obligations.

4.2 Gaming Software Providers

We share limited technical data with our licensed game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe to enable gameplay functionality, verify game outcomes, and investigate technical issues. Game providers do not receive your financial information or identification documents.

4.3 Identity Verification Services

We may use third-party identity verification services to authenticate your KTP documents and confirm your identity against government databases. These services operate under strict data protection agreements and retain your information only as long as necessary to complete verification.

4.4 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, or courts when required by law, court order, or subpoena, when necessary to investigate suspected illegal activity or fraud, to enforce our Terms and Conditions and prevent terms violations, to protect the rights, property, or safety of rpgg, our users, or the public, or in connection with any legal proceedings involving rpgg.

4.5 Service Providers and Business Partners

We engage trusted third-party service providers to perform specific functions on our behalf including cloud hosting and data storage services, customer support platform providers, email and SMS communication services, analytics and fraud detection tools, and cybersecurity services. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5. Data Security Measures

rpgg implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

All data transmitted between your device and rpgg servers is encrypted using industry-standard SSL/TLS protocols with 256-bit encryption. Sensitive information including passwords, financial data, and identification documents are encrypted both during transmission and when stored at rest in our databases.

5.2 Access Controls and Authentication

Access to your personal data is restricted to authorized rpgg employees who require access to perform their job functions (customer support, compliance, security). All employee access is logged and monitored. We enforce strong password policies and offer two-factor authentication (2FA) for additional account security.

5.3 Infrastructure Security

rpgg systems are hosted in secure data centers with physical access controls, video surveillance, and 24/7 monitoring. We employ firewalls, intrusion detection systems, and regular security vulnerability scanning. Our infrastructure undergoes annual third-party security audits and penetration testing.

5.4 Data Backup and Disaster Recovery

We maintain encrypted backups of user data stored in geographically separate locations to ensure business continuity and data recovery in the event of system failure, natural disaster, or cyber attack.

5.5 Employee Training and Policies

All rpgg employees receive regular training on data protection, privacy regulations, and security best practices. We enforce strict confidentiality agreements and disciplinary policies for data protection violations.

6. Data Retention Policy

rpgg retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

6.1 Active Account Data

While your rpgg account remains active, we retain all account information, transaction history, gaming activity records, and identification documents to provide ongoing services and comply with regulatory requirements.

6.2 Closed Account Data

After you close your rpgg account voluntarily, we retain your personal data for a minimum of five years to comply with Indonesian financial regulations, anti-money laundering laws, and potential legal claims. After the retention period expires, personal data is securely deleted or anonymized.

6.3 Specific Data Retention Periods

• Transaction records: 7 years (legal requirement for financial record keeping)
• KYC verification documents: 5 years after account closure
• Customer support communications: 3 years
• Marketing consent records: Duration of consent plus 2 years
• Website cookies and technical logs: 12-24 months

7. Your Privacy Rights

As an rpgg user, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information rpgg holds about you. You can access much of this information directly through your account dashboard, or you may contact customer support to request a comprehensive data export.

7.2 Right to Rectification

You have the right to update or correct inaccurate or incomplete personal information. You can update your contact information, address, and communication preferences through your account settings. For changes to verified identity information (name, date of birth), please contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances. However, this right is limited by our legal obligations to retain records for regulatory compliance, fraud prevention, and legal defense. After the mandatory retention period expires, your data will be permanently deleted upon request.

7.4 Right to Restrict Processing

You may request that rpgg limit how we process your personal data in certain situations, such as when you contest the accuracy of your data or object to processing. During the restriction period, we will store your data but not actively process it except with your consent or for legal reasons.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

7.6 Right to Object

You may object to our processing of your personal data for marketing purposes at any time by updating your communication preferences in your account settings or clicking unsubscribe links in promotional emails.

7.7 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

rpgg uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and improve our services:

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including account authentication, session management, security features, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and recently played games to provide a personalized experience.
• Analytics Cookies: Collect aggregated data about how users interact with rpgg, which pages are visited most, average session duration, and conversion rates. This data helps us improve platform performance.
• Security Cookies: Detect fraudulent activity, prevent account takeover attempts, and monitor for suspicious behavior patterns.

8.2 Managing Cookie Preferences

You can manage cookie settings through your browser preferences to block or delete cookies. However, disabling essential cookies will prevent you from accessing key rpgg features including account login and gameplay. Most browsers allow you to control cookies through their settings menu.

9. Changes to This Privacy Policy

rpgg reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes to this policy will be communicated to you via email to your registered email address and by posting a notice on the rpgg website with a new "Last Updated" date.

Your continued use of rpgg services after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information. If you disagree with any changes, you must discontinue use of rpgg services and close your account.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how rpgg handles your personal data, please contact us through the following channels:

• Data Protection Officer Email: [email protected]
• 24/7 Live Chat: Available through your rpgg account dashboard
• WhatsApp: +62 812 3456 7890 (08:00-24:00 WIB)
• Subject Line: Please include "Privacy Inquiry" or "Data Protection" in your message subject

Our customer support team will respond to privacy-related inquiries within 48 hours during business days. For complex data subject requests requiring investigation or legal review, responses may take up to 30 days as permitted by applicable data protection regulations.